Frameworks · ISO/IEC 20000-1
ISO/IEC 20000-1 readiness for IT service providers
ISO/IEC 20000-1 readiness in TrustProof takes your service management system through the standard requirement by requirement, with policy templates and owner sign-offs. When you are ready, your auditor reviews the evidence you release in their own dashboard; certification is decided by an accredited certification body.
Key facts
What you can check
- Requirement library
- 45 requirements covering clauses 4 to 10, grouped into 12 areas and explained in TrustProof's own words. Clause numbers only; the standard's text is never reproduced.
- Policy and procedure templates
- 28 templates, one per document type. Each one is a draft until your management signs it off.
- AWS evidence
- 9 requirements can also draw on evidence from TrustProof's read-only AWS checks.
- SHA-256 sign-offs
- Each owner sign-off pins a SHA-256 fingerprint of exactly what was approved. If the document or decision changes, the sign-off stops counting until it is approved again.
- Two-step verification for auditors
- Auditors must turn on two-step verification (an authenticator app code, with backup codes) and sign in with it before they can see any client evidence.
- Hosted in AWS Sydney
- TrustProof runs on AWS in the Sydney region (ap-southeast-2), encrypted at rest and in transit.
What TrustProof does
- Walks you through each requirement with plain-language questions
- Turns templates into draft policies and procedures for your sign-off
- Tracks documents, records and review dates, so evidence stays current
- Shows red, amber or green readiness for each requirement, 24 hours a day
- Gives your auditor their own dashboard, with two-step verification
What TrustProof doesn't do
- TrustProof does not certify. Certification is decided by an accredited certification body after its own audit.
- It does not replace your own copy of the standard; it references clause numbers only.
- It does not mark the external certification audit; that stage belongs to the certification body.
FAQ
Frequently asked questions
Does TrustProof certify us to ISO/IEC 20000-1?
No. Certification is decided by an accredited certification body (in Australia, usually JAS-ANZ accredited). TrustProof gets your evidence and sign-offs ready for that audit.
Which parts of the standard does it cover?
Clauses 4 to 10, as 45 requirements in 12 areas. TrustProof explains each in its own words and references clause numbers only, so you still need your own copy of the standard.
Are policy templates included?
Yes. There are 28 policy and procedure templates. Your answers turn a template into a draft, which counts only after your management signs it off.
What does the auditor see?
Only the evidence you release, read-only and for a limited time. Every view and download is logged, and downloads are possible only if you allow them.
What does it cost?
The first AWS scan is free. One-Button Fix is A$1,499 one-off. Plans are a one-off Readiness Programme plus Continuous Monitoring from A$899 a month. All prices are in Australian dollars and include GST.